Privacy Policy

Privacy Policy

Introduction

Welcome to http://structural-integrity-restoration.collision-talk.com (hereafter referred to as “SIR” or “we”). We are dedicated to protecting your privacy and ensuring that your personal data is handled with the utmost care and security. This comprehensive Privacy Policy outlines our practices regarding the collection, use, and disclosure of personal information in adherence to various international privacy laws, including but not limited to:

  • Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA)
  • Quebec Law 25
  • General Data Protection Regulation (GDPR) of the European Union (EU)
  • Lei Geral de Proteção de Dados Pessoais (LGPD) of Brazil
  • California Consumer Privacy Act (CCPA/CPRA), California, USA
  • Colorado Privacy Act (CPA), Colorado, USA
  • Utah Consumer Sales Practice Act (UCPA), Utah, USA
  • Connecticut Personal Information Protection Act (CTDPA), Connecticut, USA
  • Virginia Consumer Data Protection Act (VCDPA), Virginia, USA
  • Protection of Personal Information Act (POPIA), South Africa

Scope

This Privacy Policy applies to all aspects of our online presence, including but not limited to:

Please note that this policy does not extend to third-party websites, applications, or services accessible through links on our platform. These entities have their own privacy policies, and we encourage you to review them before providing any personal information.

Processing Activities

This policy outlines our practices when users engage in the following activities:

  • Utilizing our online applications and services as an authorized user.
  • Visiting our website(s) linked to this Privacy Policy.
  • Subscribing to receive newsletters, emails, or other communications from us.
  • Interacting with our customer support through calls, texts (SMS), or email.

Personal Data Collection

We collect various categories of personal data, including:

  • Account Information: Details related to your user account, such as username, password, and registration data.
  • Payment Information: Credit card numbers, billing addresses, and payment history.
  • Financial Information: Bank account details, investment portfolios (if provided), and financial transaction records.
  • Purchase Information: Items purchased from our online store, including quantities and purchase dates.
  • Mobile Device Identifiers: Unique device IDs, mobile network information, and browser types for analytics.
  • Location Data: GPS coordinates or other location-based services data when you use our location-enabled services.
  • Feedback: Reviews, ratings, and comments left by users on our platforms.
  • Social Media Information: User data from social media platforms when you choose to log in through these accounts.
  • Product Information: Details about products you have shown interest in or purchased, including preferences and customization options.

We gather this information through various means: user input forms, account settings, order processes, surveys, website analytics tools, and third-party data providers.

Cookies

SIR utilizes cookies to enhance user experience and for analytical purposes. Cookies are small text files stored on your browser by our servers or third parties with your consent. They fall into three categories:

  • Strictly Necessary: These cookies enable basic functions like login, navigation, and account management. Without them, certain features of our site would not function properly.
  • Preferences: Cookies in this category remember your preferences for a personalized experience, such as language settings or display configurations.
  • Analytics: Used to analyze user behavior, provide insights, and improve our services. These cookies collect aggregated data without personally identifying individual users.

Users have control over non-essential cookies through our built-in Cookie Manager, allowing them to customize their cookie preferences.

Retention and Deletion

We retain personal data for the duration required by law or for legitimate business purposes. When no longer needed, we delete or anonymize the data in a secure manner. Our retention periods vary based on the type of data and its purpose, including:

  • Account information is retained until the account is inactive for an extended period.
  • Financial and payment data is kept for accounting and legal compliance purposes (as prescribed by applicable laws).
  • Purchase history may be stored for a limited time to improve customer support and personalize future shopping experiences.

Security Measures

We take robust security measures to protect your personal information from unauthorized access, disclosure, or misuse. These include:

  • Encryption: We use encryption protocols for data in transit and at rest to safeguard sensitive information.
  • Secure Third-Party Processing: We engage reputable third-party service providers who adhere to strict security standards to process data on our behalf.
  • Access Controls: Our systems have access controls in place to ensure that only authorized personnel can access personal data.

Children’s Privacy

SIR does not knowingly collect or solicit personal information from children under the age of 18. If you believe we have collected such data by mistake, please contact us using the details provided below, and we will take immediate steps to rectify the issue.

Your Rights

Depending on your jurisdiction, you may have certain rights regarding your personal data, including:

  • Access: The right to request access to the personal data we hold about you.
  • Rectification: The right to correct or update inaccurate or incomplete personal data.
  • Erasure (Right to be Forgotten): The right to request the deletion of your personal data, subject to certain legal exceptions.
  • Restriction: The right to restrict or limit the processing of your personal data under specific circumstances.
  • Portability: The right to receive your personal data in a structured, commonly used format and to transfer it to another controller.
  • Objection: The right to object to the processing of your personal data for legitimate interests or direct marketing purposes.
  • Non-Discrimination: The right to be free from discriminatory decisions based solely on automated processing of personal data.

To exercise any of these rights, please contact our Data Protection Officer using the details provided in the ‘Contact Us’ section below. We will respond to your request as soon as possible and within the time frames prescribed by applicable laws.

Changes to Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. Any significant changes will be posted on our website, and we encourage users to review this page periodically.

Contact Information

For any inquiries related to privacy, data requests (including access, rectification, or erasure), unsubscription, or general questions, please contact us:

  • Email: [email protected]
  • Mail: Structural Integrity Restoration, [Address], [City, State, Zip Code]

We are committed to resolving any concerns you may have regarding our data practices.